Privacy policy

What we collect

• Account details: name, mobile number, email, password (stored only as a secure hash) or your Google account name, email and photo if you sign in with Google.
• Repair details: your phone's brand, model and IMEI or serial number, the problem, its condition and photos taken at the counter, accessories handed in, estimates and repair notes.
• Phone lock (optional): if you give us your PIN, pattern or password so we can test the repair, it is stored encrypted, shown only to authorised staff (every view is logged) and deleted when you collect the phone.
• Orders and payments: items, delivery or pickup address, invoices (GST), and payment status. Card and UPI details are handled by our payment provider; we never see or store them.
• Appointments and messages: bookings, and the updates we send you by email, SMS or in the app.
• Technical data: device type, app version, sign-in sessions and error reports, used to keep your account secure and fix problems. We do not use advertising trackers.

Why we use it

• To repair your phone, keep you updated, hand it back to the right person and honour the warranty.
• To process orders, issue GST invoices and handle returns and refunds.
• To secure your account (sign-in, two-factor codes, fraud prevention).
• To send offers only if you opt in; you can opt out any time in your profile.

App permissions

• Camera: to photograph a phone at intake and scan job labels and IMEI barcodes (staff), or attach photos.
• Photos: only the pictures you choose to attach.
• Bluetooth (and location on Android 11 and older, which Android requires for Bluetooth scanning): only for staff connecting a label printer. We do not track your location.
• Notifications: repair and order updates.
• Face ID / fingerprint: optional app lock; your biometric data never leaves your phone.

Who we share it with

We do not sell your data. We share only what is needed with service providers that work for us: hosting and storage, email and SMS delivery, our payment provider (Razorpay), Google (if you use Google sign-in), and error monitoring. We may disclose information when the law requires it.

Tracking links and the store display

Your repair tracking link shows progress without signing in, so keep it private; the store can replace it if it is shared by mistake. Screens in our stores show only the job number, your first name and last initial, the phone model and the repair stage.

How long we keep it

Account details are kept while your account is open. Invoices and the records behind them are kept for as long as Indian tax law requires (currently at least six years). Repair photos and notes are kept with the repair record for warranty and dispute purposes. Phone lock details are deleted at handover.

Your choices

• See and correct your details in My profile.
• Delete your account any time: how to delete your account.
• Ask us for a copy of your data or raise a concern using the contact details below.

Security

Connections are encrypted (HTTPS), sensitive fields are encrypted at rest, staff access is limited by role and recorded in an audit log, and backups are encrypted and kept off our servers.

Children

Our services are not intended for children under 13; a parent or guardian should place repairs for them.

Changes

We will update this page when our practices change and show the new date at the top.

Contact us

Master Mobile Fix.