Terms of service

Repairs

• Diagnosis and estimate: we check the phone and send an estimate. We start paid work only after you approve it (in the app, on the website, or by telling the store). A quote given at the counter is an approximate figure until diagnosis.
• Your data: back up your phone before handing it in. Repairs can reset or erase data, and we are not responsible for data loss.
• Hidden damage: some faults (for example liquid damage) only show during repair; we will tell you before doing more work.
• Collection: bring your receipt or tracking ID. We hand the phone to you or a person you authorise. Payment is due at collection; any advance is deducted.
• Uncollected phones: please collect within 30 days of being told the phone is ready; after that we may charge for storage, and after 90 days and reasonable reminders we may dispose of it as the law allows.

Orders

• Prices include GST. We confirm orders once payment (or pay-on-pickup/delivery) is accepted and stock is reserved.
• Returns and refunds follow the order page and the warranty policy; refunds go back to the original payment method.

Accounts

• Keep your sign-in details private. You are responsible for activity on your account; tell us if you think someone else is using it.
• You can delete your account at any time (how).

Liability

We take care with every device. Our liability for a repair is limited to redoing the work or refunding its charge, except where the law does not allow such a limit.

Privacy

How we handle your information is explained in our privacy policy.

Disputes

Talk to us first; most problems are solved at the counter. These terms are governed by the laws of India.

Contact us

Master Mobile Fix.